Settings and your team · 5 guides
Your plan and subscription
Check your plan, trial, seats and next bill, switch plans or billing cycle, pay a bill, and top up AI uses or messaging credits.
Open your plan
Open Settings, then Plan & subscription. You can also click your name in the top right and choose Plan & subscription.
The top card shows your plan and billing cycle. During a free trial it shows how many days are left, the day your trial ends, and the first bill that will be due that day, including VAT. Nothing is charged until the trial ends.
Below it are cards for Seats, Next bill, AI assistant, How you pay, Other limits, WhatsApp and SMS credits and Billing history.
What each card tells you
| Card | What it shows |
|---|---|
| Seats | Lawyer and staff seats used against those included in your plan. Extra seats show in amber with their monthly cost |
| Next bill | The date and each line of the next bill, with VAT and the total |
| AI assistant | AI uses this month out of your allowance, including any AI packs |
| How you pay | The card saved from your last payment, and other ways to pay |
| Other limits | Document storage and e-signatures used this month |
| WhatsApp and SMS credits | Credits left for reminders and messages, if your plan includes them |
| Billing history | Past bills and pack payments, and whether each was paid |
Change your plan
- Click Change plan.
- Pick Monthly, Quarterly or Yearly at the top to compare prices. Longer cycles show the saving.
- Click Switch to on the plan you want.
- Check the first bill on the new plan and choose the billing cycle.
- Click Confirm upgrade (or Confirm change if the new plan costs less).
Features in the new plan switch on straight away. If you're still in your trial, the switch is free until the trial ends, and your first bill is on the new plan.
Change your billing cycle
- Click Change billing cycle.
- Choose Monthly, Quarterly or Yearly. Each shows the monthly price and any saving.
- Click Save cycle.
Quarterly and yearly lower the plan price. Extra seats cost the same on every cycle.
Pay a bill
- Click Pay now on the top card, or the pay button on How you pay.
- Pay on the payment page that opens, by card, bank transfer or wallet.
When you come back, Chronica checks the payment and tells you whether it went through. Your receipt is emailed and added to Billing history. The card you pay with is kept for the next bills. To use a different card, pay the next bill with it.
Buy more AI uses or credits
- On AI assistant, click Buy AI pack.
- On WhatsApp and SMS credits, click Buy credits.
Choose a pack, then pay now or add it to your next bill. The uses or credits are added straight away. AI pack uses don't carry over to the next month.
If a bill is past due
A banner appears at the top of every page. Pay before the date it gives to keep full access. If the bill stays unpaid, the firm becomes read-only. You can still open, search and download everything, but you can't add or change anything until the bill is paid. Nothing is deleted.
While read-only, nobody in the firm can add matters, time, invoices or uploads. A firm admin can pay from the banner to unlock it. Everyone else sees who to ask.
Questions
Why can't I see the Change plan button?
Only firm admins can change the plan or pay. Ask an admin in your firm.
What's the difference between a lawyer seat and a staff seat?
Lawyer seats can be the responsible lawyer, record billable time and use the AI assistant. Staff seats are for everyone else. See Invite your team.